We hope you'll be delighted with your order, but we understand that sometimes you may wish to return items to us.
If you change your mind about our products purchased online you can return your order for any reason within 14 days of receipt for an exchange or refund. Please follow the simple steps below:
1) Fill in the returns form included in your parcel noting your order number and whether you would like an exchange or refund. There is no need to call us.
2) Return the product(s) to us in perfect condition (unused and in their original packaging). Send your parcel to:
Heaven at Home
Unit 20-22 Romford Shopping Hall
43 Market Place
Please note that goods are returned at your own cost and the delivery charge for the original order is non-refundable. Please make sure that products are returned complete, unused, and in their original packaging as we cannot accept items for a refund or exchange if they are not in perfect re-saleable condition.
In the unlikely event that you receive damaged or faulty goods we will replace them or refund in full (including the original postage charge). Please follow the simple steps below:
1) Please call us on 07885 704983 or email firstname.lastname@example.org within 7 days of receiving your order to obtain a Returns Authorisation Number and instructions for how to return the goods to us
2) Complete the returns form included in your parcel
Faulty or damaged goods cannot be accepted without a Returns Authorisation Number and must be returned within 14 days of receiving your order.
We strongly recommend that you obtain a certificate of posting when you return any parcel and these are available free at the Post Office. You will be responsible for the returned products until they reach us.
We will email to confirm when your refund or exchange has been processed.
Please note that we can only accept return of goods at the above address with a valid online order number.